Responsibilities
- Provide support to Partners / Engagement Teams in a Delivery Centre environment by coordinating and managing the Risk Management workflows and approvals required.
- Proactively administer and manage a work queue, assigning work requests to available Risk Management Specialists.
- Keep up to date with new policy or procedural changes, problem solve and provide insight on trends being brought through the Delivery Centre.
- Proactively engage in interactions in a professional manner with a one team mentality to achieve turnaround targets to ensure a high service level.
- Working collaboratively to ensure work is completed and efficiencies are implemented. Sharing of ideas and working as a team.
- Enter and maintain quality client records in a complex SAP environment.
Requirements
- Combination of education/experience in data processing, business and administration.
- Excellent organizational, written and verbal communication skills.
- Strong word processing skills and knowledge of MS Word, Excel, PowerPoint, Outlook and Adobe Acrobat etc.
- Excellent customer service, and interpersonal skills.
- Ability to maintain a positive attitude and function well under stress, while prioritizing tasks and workload.
- Resilient to work pressures and able to adapt to tight deadlines while multitasking and producing high quality work.
- Service and detail oriented, takes pride in completing tasks efficiently and effectively.
- Post-secondary education in Administration or Business an asset.