Responsibilities
- Be familiar with the vision, mission, values, strategic plan, and integrated client service delivery approach, program and/or project proposals and contracts, and your role in achieving the goals and contractual outcomes of the department
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
- Serve as a liaison between stakeholders and users and effectively communicating insights and plans to cross-functional team members and management
- Identify trends utilizing real data and compile analysis reports, presentations and data
- Visualization as requested by the Manager or Senior Manager
- Stay up to date on the latest processes and IT advancements to automate and modernize
- Provide recommendations for system, operational procedures, and process improvements to the manager or senior manager
- Set up and monitor information flow within CRMs and other business-critical systems
- Troubleshoot technical issues reported by users and communicate with database system administrators to resolve
- Train new users at different sites on the use of databases or system updates
- Manage user system requests, system security, integrity, and consistency of information
- Update monthly financial data and dashboards to enable performance tracking, financial
- analysis, and business forecasting by Management
- Participate in meetings, in-service trainings, and other training
- Other duties, as assigned by the Coordinator, Manager, or Senior Manager
Requirements
- A post-secondary degree, certificate, or diploma in a relevant field (database management, analytics, or Customer Relationship Management) or completion of course work in related fields, or one or more years of demonstrated experience and knowledge in:
- Understanding of the importance of database integrity security & privacy laws
- Business Analysis
- Customer Relationship Management
- Working with immigrant populations and people from diverse backgrounds
- Current and satisfactory Criminal Record Check required